Hotel · Durban · KwaZulu-Natal
Protea Hotel Fire & Ice! By Marriott Durban Umhlanga Ridge
A 4-star stay in Umhlanga Ridge, minutes from the beach and steps from Gateway Mall.
- Rooftop pool with sun loungers
- Close to Gateway Mall and restaurants
- Free Wi-Fi and parking on site
8.7
Great
1323 reviews
Booking.com 8.7 · 1323 reviews
About
Protea Hotel Fire & Ice! By Marriott Durban Umhlanga Ridge
Protea Hotel Fire & Ice! By Marriott Durban Umhlanga Ridge sits on Palm Boulevard in the heart of Umhlanga Ridge, a 10-minute drive from uMhlanga Main Beach. The hotel’s 205 rooms mix contemporary comfort with a playful fire-and-ice theme, and the rooftop pool is a draw for guests wanting to relax above the city.
The property is part of the Fire & Ice! collection, known for its vibrant, stylish interiors. Each room comes with air conditioning, tea and coffee facilities, and a flat-screen TV. For those who want more space, the Two-Bedroom Apartment includes a balcony and city views, while the Bi-Level Loft offers a two-level layout with a bathtub and shower.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Rooftop pool with city views — Guests single out the rooftop pool as a highlight, perfect for cooling off after a day out.
- Steps from Gateway Mall — The hotel sits across from Gateway Mall, putting shopping, dining, and entertainment within walking distance.
- High staff and service scores — Staff rated 9.2 in guest feedback, with specific praise for welcoming and helpful service.
- Spacious, well-equipped rooms — Rooms come with air conditioning, tea and coffee facilities, and some include balconies or kitchenettes.
–
Worth weighing
4 to weigh- No pets allowed — The hotel does not permit pets, so plan accordingly if travelling with an animal.
- Check-in limited to 14:00–23:59 — If you arrive late at night, check-in closes at midnight, so coordinate your arrival.
- Breakfast could be better — Some guests found the breakfast selection adequate but not outstanding compared to other stays.
- Potential noise from vibrant location — Being close to Gateway Mall and nightlife means it might be busier, though no specific noise complaints were noted.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Elegant Twin Room
- 2 Single beds
Executive King Suite
- 1 King-size bed
Executive Suite
- 1 King-size bed
Bi-Level Loft
- 1 King-size bed
- Shower
- Bathtub
- Air conditioning
Two-Bedroom Apartment
- 2 Single beds or 1 Queen-size bed,2 Single beds,1 King-size bed
- City view
- Shower
- Bathtub
- Balcony
Standard King Room
- 1 King-size bed,2 Double beds,2 Single beds
- Courtyard view
- Shower
- Bathtub
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Basics
- Wi-Fi
- Air conditioning
- Heating
- No smoking on site
Food & Drink
- Restaurant
- Bar/ Lounge area
- In-room breakfast
- Packed lunches
- Happy hour
- Welcome drink
Recreation
- Rooftop pool
- Sun loungers
- Fitness centre
- Golf course
- Live entertainment
- Night club
Services
- 24-hour reception
- Room service
- Laundry
- Dry cleaning
- Express check-in/ -out
- Currency exchange
- Luggage storage
Business & Events
- Meeting/ Banquet facilities
- Fax/Photocopying
Accessibility
- Rooms/ Facilities for disabled
- Wheelchair access
- Toilet for disabled
- Bathroom for disabled
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.7/10 from 1,323 reviews
Booking.com · 8.7 · 1323 reviews
8.7Verified guest“Our room was spacious and beautifully designed, creating a cozy atmosphere. The staff were welcoming, especially during check-in, which brightened our arrival. We loved the rooftop pool and found the location perfect for exploring nearby attractions. With shops and restaurants just a short walk away, it made our weekend enjoyable.”
8.7Verified guest“The room had a balcony and a safe, which were particularly good, and the location was fantastic.”
8.7Verified guest“I had a brand-new, spotless room with a safe, an iron, and an electronic key card. The bed was comfy, and the staff were very helpful. I booked for the decent location, close enough to Gateway Shopping Centre, Gateway Mall, Virgin Active, movies, and the accompanying restaurants and bars.”
8.7Verified guest“I had a pleasant stay, highlighted by the friendly service, especially from Xolani and Ms. Nashani Govender. The room upgrade was a nice touch, and I enjoyed the clean accommodations and breakfast variety. The location is convenient, close to the Gateway Theatre of Shopping and other attractions, perfect for family bonding.”
8.7Verified guest“The location was convenient and absolutely perfect, just a pleasant stroll from Chris Saunders Park. The apartment was decent size, brand-new, and had a really comfortable king-size bed.”
8.7Verified guest“The hotel exceeded my expectations with excellent security and housekeeping, ensuring a comfortable experience. I particularly enjoyed the stylish on-site restaurant, which offered delicious local dishes like Durban bunny chows and unique gourmet milkshakes — definitely a highlight of my trip.”
04 — Location
Getting around Durban
The property sits in Durban.
Gateway Mall: Across the street, Gateway Mall offers extensive shopping, dining, a cinema, and entertainment options — a few minutes' walk from the hotel.
uMhlanga Main Beach: About a 10-minute drive away, this beach is a popular spot for swimming and relaxing.
Chris Saunders Park: A pleasant stroll from the hotel, this park is a green space for a relaxed walk or picnic.
14 Palm Boulevard, Durban, KwaZulu-Natal, 4032, South Africa
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 223 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is by 11:00.
Is parking available on-site?
Yes, the hotel offers parking for guests.
Are pets allowed?
No, pets are not allowed at this hotel.
Does the hotel have a pool?
Yes, there is a rooftop pool with sun loungers.
Is breakfast included?
Breakfast is available, either in-room or at the on-site restaurant, but the specific inclusion depends on your rate.
Is there an airport shuttle?
Yes, a paid airport shuttle is available.
The bottom line
For travellers who want a stylish, well-located base in Umhlanga Ridge, Protea Hotel Fire & Ice! delivers on comfort, service, and convenience — especially if you plan to spend time at Gateway Mall.
8.7Best for leisure and business stays near Gateway, with a rooftop pool and high staff ratings.
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